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If you have a question not covered here, contact us at
cle-counselor@alm.com or 800-348-0466.CLE Counselors are available
9 AM - 5 PM EST (6 AM - 2 PM PST) Monday through Friday.
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4
VIEWING A PROGRAM WITHIN THE CLE CLASSROOM
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7
CERTIFICATE INFORMATION
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9
CONTACTING LAW.COM CLE CENTER
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1
CREATING AN ACCOUNT
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How do I create an account?
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You can create an account in the following ways:
- Purchase a program
- Click on the create account link from the homepage
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What is my MCLE Profile?
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Your MCLE profile helps us to determine when your reporting date is and how best to fulfill your requirements. This information is optional and you may fill it out at any time within the My Account section once you have created your account.
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2
SYSTEM REQUIREMENTS
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What connection speed is required to view the program?
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To view the audio & video portions of the program, we recommend that you are connected to the internet through a high speed broadband connection like DSL, Cable, T1, etc.
While it is not recommended, CLE Center does technically support a 56K Dial-up connection. You may however, experience such issues as long download times, intermittent pauses of streaming multimedia, failed connections to the server, etc. If you would like to get more information, please contact a CLE counselor.
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What software is required to view the programs and supplemental materials?
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Adobe Reader & Macromedia Flash are required to stream audio, video and download library documents within the classroom.
Adobe Reader is free software that lets you view and print Adobe Portable Document Format (PDF) files on a variety of devices and operating systems. Click the image below to download the Adobe Reader. Macromedia Flash version 7 provides consumers with a seamless Flash viewing experience. Macromedia distributes Macromedia Flash Player through many key partners, including Microsoft, Netscape, and AOL. Macromedia Flash Player is pre-installed in several Web browsers and on many computers. Click the image below to download Macromedia Flash.
 
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MANAGING YOUR ACCOUNT
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How do I change my password?
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To change your password, log in and select the My Account link. From within My Account, select the Change Password link from the left-hand navigation. Enter in your old password and the new password you wish to use twice. NOTE: Changing your password, will change your password for all your Law.com subscriptions.
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How do I access programs I have purchased?
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From clecenter.com, log in with your username (email address) and password. Once you are logged in you will be brought to your My Account page. Select Active Programs from the list of choices. From the Active Programs page, locate the purchased program and select View Program to begin the program within the CLE Center Classroom. You may view the program for up to one year from the date of purchase.
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How do I access programs I have completed?
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Make sure you are logged in. Select the My Account link from the horizontal navigation. Within My Account, select Completed Programs. Within Completed Programs you will see a list of programs you have successfully completed. You may view the program for up to one year from the date of purchase.
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How do I change my personal information?
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To change your personal information, make sure you are logged in and select My Account. From within the My Account section, select Personal Information on the navigation on the left-hand side of the page. There, you can change your email address, phone number, firm/company, practice area and more.
If you would like to change the name on your account, please call Customer Service at (800) 348-0466 or email a CLE Counselor at cle-counselor@alm.com
Note: Changing your email address will change your username for all Law.com Web sites that you are a subscriber.
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How do I change my billing information?
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To change your billing information, make sure you are logged in and select My Account. From within the My Account section, select Billing Information on the navigation on the left-hand side of the page. There you can change the credit card information we have on file.
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4
VIEWING A PROGRAM WITHIN THE CLE CLASSROOM
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How do I begin the program?
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From within My Account, select your Active or Completed Programs. Click on the View Program link. The multimedia will load within the CLE Classroom. Once it has detected your bandwidth and selected the optimal stream based on those findings a BEGIN PROGRAM link will be displayed within the media player’s window. Click this button to begin your program.
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How do I save my place during the program’s playback?
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At anytime during playback, you can select the link Save Your Place and Exit Classroom in the upper right-hand corner of the classroom. This will save your place and the next time you come back to the program, it will start 5 seconds prior to where you saved. Additionally, closing your browser window will save your place.
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How do I view course material? Can I print course materials? Do all programs have slides or library documents?
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Course material comes in many different formats, but typical library items are links to articles within the Law.com network or other sources. Other library materials include PDF documents (requires Adobe Reader plug-in) and Microsoft PowerPoint presentations.
Not all programs at CLE Center incorporate the slide synchronization technology. Library documents are supplementary materials frequently provided to CLE Center by the panelists in the program or the content provider. In some instances, we have not received additional materials or permission to reproduce these documents, in which case you will not be able to print the course material.
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What is Ask An Expert? How do I use it?
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Ask An Expert allows you the user to ask a question in relation to course material that will be answered by a panelist or one of our in-house experts. This is not a customer service form. All customer service inquiries should be directed to cle-counselor@alm.com or 800-348-0466.
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Why can’t I fast forward or rewind during playback?
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State Bar rules require that you watch the entire program. To assure this we do not allow fast forwarding or rewinding during your first time participating in a course. Once you complete a course, you will be able to navigate to any point in the program using the rewind and fast-forward features in the media player. You will also be able to navigate by clicking and dragging the slider (red arrow) to the portion of the program you wish to review.
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What is a verification code? Where do I find it?
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Arizona, Delaware, Indiana, Louisiana, Nebraska, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, and Rhode Island require online CLE providers to embed a verification code in every program. This ensures that you have watched or listened to the program for which you are claiming CLE credit. All programs at CLECenter.com for the specific states that have an attendance verification requirement have one or more alphanumeric verification code(s) that will appear for a fixed duration of time during the course of the program.
The verification code(s) will appear within the media player window. Write down this code, and at the conclusion of the program you will be required to enter the code in order to receive your CLE certificate. This code is case sensitive; therefore if the code appears in capital or lower case, make sure it is entered in capital or lower case.
Please note that the code will appear on the screen for audio programs in the same manner as for video programs. The program will pause whenever the code is up on the screen. You may click the window with the code to continue the program, or the program will continue on its own and the code will disappear after one minute.
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I have all the required plug-ins but I am having trouble viewing the program in the classroom, what should I do?
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If your internet provider is Comcast and you are using Internet Explorer, you may experience connectivity issues. If possible, please try using a different browser instead, such as Mozilla Firefox or Google Chrome, and the programs should play smoothly. Otherwise, please try the following.
First, go to http://clecenter.com/customerservice/connection_test.aspx - this will tell you if you can connect to our server. If the RTMPT connection is a success, you should have no problem viewing our streams. Some customers from larger organizations have expressed the inability to connect to our servers. We use standard HTTP tunneling over port 80 to stream multimedia.
Second, if you receive a success but still cannot stream our multimedia programs, go to: http://helpx.adobe.com/adobe-media-server/kb/ports-firewalls-flash-media-server.html - this is Macromedia’s port connectivity test. This will tell us that you can in fact connect to a Flash Communications Server over the specified ports. This page has lots of helpful information regarding how we connect to a customer’s computer.
Lastly, if this all fails, have your system administrator add the URL for our streaming server to the firewall rule. Our streaming server is located at streams.clecenter.com. Ask them to make sure that standard HTTP tunneling is turned on and not proxied HTTP tunneling.
Please contact your system administrator should you require more help on this issue.
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5
FINANCIAL AID
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Discount for Government Employees
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CLE Center offers a 50% discount for all government employees. Proof of active government employment is needed in order to receive this promotion. Contact a CLE Counselor for the promotion code at 800.348.0466.
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6
ORDERING INFORMATION
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What is your return policy?
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CLE Center will offer a refund if requested within 30 days of purchase only on unused bundles or programs that have not been viewed in the classroom. Partially used bundles or programs are not eligible for a refund. All refund requests must be submitted in writing within 30 days of purchase for consideration. All returned courses will be charged a 10% cancellation fee of the total product price. After 30 days, your purchase is non-refundable.
CLE Center does not participate in price matching. CLE Center will not honor refunds due to promotional offer pricing differences. Promotions are only valid on new orders of CLECenter.com products.
Expired unused subscriptions will not be renewed one(1) calendar year after the original purchase date. CLE Center does not participate in price matching. CLE Center will not honor refunds due to promotional offer pricing differences. Promotions are only valid on new orders of CLECenter.com products.
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My courses expired before I could use them, what are my options?
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Access to CLE Center courses are only valid from one (1) calendar year from the date of purchase. We do offer an extension option, given that your purchase meets the criteria. Expired Program Extension Rules and Fees:
- $65 one-time extension fee. This grants you access to your programs for an additional 30 days and only includes access programs that are still accredited for your MCLE state.
- If courses are expired for your MCLE state, replacement courses will be chosen by CLE Center staff and will only be swapped for the exact amount of credits as the expired course.
- Extensions are only available on Bundles or Individual Course purchases.
- Extensions are not available for the Premium Subscription.
- Extensions must be requested within 30 Days of the program or bundle expiration date.
- Any requests for extensions beyond 30 Days will not be honored.
- One extension per person per year.
- Extensions are not applicable for block account customers.
- These rules and fees are subject to change at any time without notice.
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Is my data secure?
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CLE Center uses industry-standard SSL (Secure Socket Layer) encryption to protect the confidentiality of your personal and credit card information. Our privacy policy ensures that your information is secure and private.
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What is a custom bundle?
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A custom bundle is a cost-effective way for you to create your own set of CLE programs less expensively than purchasing each program individually. Custom bundles are priced at $35 per credit and require a minimum purchase of 6 credits.
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What is a premium subscription?
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A premium subscription gives you unlimited access to all courses in the CLE Center library. The subscription expires one year from the date of purchase, no extensions will be given on this subscription.
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What is a State Bundle?
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A State Bundle allows you to complete all of your required MCLE credit hours in one package. This bundle is selected to satisfy the CLE requirements of your state. You have one full year from the date of purchase to complete all programs in your bundle. Once the programs expire the following rules will apply to all bundled content:
- $65 one-time extension fee. This grants you access to your programs for an additional 30 days and only includes access programs that are still accredited for your MCLE state.
- If courses are expired for your MCLE state, there will be a $10 PER COURSE replacement fee, in addition to the $65 extension fee.
- Replacement courses will be chosen by CLE Center staff and will only be swapped for the exact amount of credits as the expired course.
- Extensions are only available on Bundles or Individual Course purchases.
- Extensions are not available for the Premium Subscription.
- Extensions must be requested within 30 Days of the program or bundle expiration date.
- Any requests for extensions beyond 30 Days will not be honored.
- One extension per person per year.
- Extensions are not applicable for block account customers.
- These rules and fees are subject to change at any time without notice.
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Promotional Offer Rules:
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- Promotional offers end on the expiration date and time stated in the promotion and will not be extended after that date. If there is no date stated in a promotion, then the promotional offer will expire exactly one week after the date that it was originally sent.
- Once a promotional offer is accepted with a purchase, it cannot be exchanged for another promotional offer at any time.
- There is a limit of one promotion per order.
- These rules are subject to change at any time without prior notice.
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7
CERTIFICATE INFORMATION
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How do I obtain a certificate after completing a program?
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Once you have completed the entire program, a View Certificate link will appear above the overall progress meter and within the main body of the classroom. Click on the link and your certificate will be generated. You may additionally view your certificate once it has been generated in your Completed Programs.
One or more verification codes will be necessary in the following states to receive a certificate: Arizona, Delaware, Louisiana, Indiana, Kansas, Nebraska, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Rhode Island, and Tennessee. The verification codes will appear several times throughout the program and are case sensitive. Attorneys should note down all codes that they see pop up in the verification code window on the screen.
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How do I obtain a certificate for multiple states for the same program?
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If you are an attorney and require compliance in multiple states you may earn credit for multiple states with one program, provided that program is approved in the states you wish to earn credit. To generate multiple certificates for a program, follow these steps. When selecting View Program for the first time, you will be prompted to select the states you wish to earn credit for. Select multiple states by pressing the control key on your keyboard and using the mouse to highlight the states that are applicable and continue. When you complete the program, multiple certificate links will be available in the main body of the classroom. Click on each link to generate your certificate. You may also view your certificate at a later time by returning to your Completed Programs list and selecting the View Certificate link. This will display the multiple certificates earned for the programs you have completed.
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How do my CLE hours get reported to my state bar?
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Procedures for reporting CLE attendance vary by state and can be found on the Web site of individual state bar associations or state MCLE Boards. CLECenter.com will be reporting credits in the following states only: Indiana, Louisiana, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas and Utah. Please note in Texas, we report on a weekly basis and are not required to meet attorneys’ deadlines. Attorneys in all other states are required to self report.
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8
CREDIT INFORMATION
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What is the difference between participatory and self-study credit?
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In general, participatory credit may be earned through a program that logs user attendance. A program that is unable to verify user attendance may only offer self-study credit.
Attorneys are only allowed to take a certain amount of self-study credits to meet their MCLE compliance. For your convenience, CLE Center programs that offer only self-study credit will be labeled as self-study.
Participatory and self-study credit rules vary among states so please check with your state bar for more details.
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9
CONTACTING LAW.COM CLE CENTER
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