If you have a question not covered here, contact us at cle-counselor@alm.com or 800-348-0466. CLE Counselors are available Monday - Friday from 9:00 AM EST - 5:00PM EST (6:00AM - 2:00PM PST).
Creating an Account
System Requirements
Managing Your Account
Viewing a Program within the CLE Classroom
Finacial Aid
Ordering Information
Certificate Information
Credit Information
Contacting Law.com CLE Center
System Requirements
What Web browsers are supported?
Law.com CLE Center supports the following browsers:
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Microsoft Internet Explorer 5.x or later.
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Netscape 6.x or later.
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AOL 8 or later.
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Apple Safari 1.x or later.
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Mozilla Firefox 1.x.
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What operating systems are supported?
Law.com CLE Center supports PCs that run on Microsoft Windows 2000, XP, or Vista. CLE Center also supports Apple computers running OS X or greater.
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What connection speed is required to view the program?
To view the audio & video portions of the program, we recommend that you are connected to the internet through a high speed broadband connection like DSL, Cable, T1, etc.
While it is not recommended, CLE Center does technically support a 56K Dial-up connection. You may however, experience such issues as long download times, intermittent pauses of streaming multimedia, failed connections to the server, etc. If you would like to get more information, please contact a CLE counselor.
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What software is required to view the programs and supplemental materials?
Adobe® Reader® & Macromedia Flash Version 7 are required to stream audio, video and download library documents within the classroom.
Adobe® Reader® is free software that lets you view and print Adobe Portable Document Format (PDF) files on a variety of devices and operating systems. Click the image below to download the Adobe Reader. Macromedia Flash version 7 provides consumers with a seamless Flash viewing experience. Macromedia distributes Macromedia Flash Player through many key partners, including Microsoft, Netscape, and AOL. Macromedia Flash Player is pre-installed in several Web browsers and on many computers. Click the image below to download Macromedia Flash.
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I am having trouble downloading the required "plug-ins" what should I do?
Contact your system administrator. Some companies limit employee's access to download plug-ins from the Internet.
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Managing Your Account
What do I do if I have forgotten my password?
From clecenter.com, click on the forgot your password link located underneath the log in fields. Enter in your email address and your password will be emailed to you.
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How do I access programs I have purchased?
From clecenter.com, log in with your username (email address) and password. Once you are logged in you will be brought to your My Account page. Select Active Programs from the list of choices. From the Active Programs page, locate the purchased program and select View Program to begin the program within the Law.com CLE Center Classroom. You may view the program for up to one year from the date of purchase.
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How do I access programs I have completed?
Make sure you are logged in. Select the My Account link from the horizontal navigation. Within My Account, select Completed Programs. Within Completed Programs you will see a list of programs you have successfully completed. You may view the program for up to one year from the date of purchase.
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When will my programs expire? How long do I have to complete my programs?
You have one year from the date that you purchased your programs to complete them. For example, if you purchased a program on June 1, 2009 it will expire at midnight on May 31, 2010.
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I have purchased the premium subscription; however there are no programs in my account. How do I access the entire library?
You have to manually add programs to your account if you have the premium subscription. Go to http://clecenter.com/programs/default.aspx, and you can select your state and then either view all the programs offered in your state or narrow it down by practice area. Once you find a program you are interested in, simply click on “add program” and the program will appear in your account under “Active Programs”. You can do this at any time to add more programs to your account with the premium subscription, within one year from purchase date.
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How do I change my personal information?
To change your personal information, make sure you are logged in and select My Account. From within the My Account section, select Personal Information on the navigation on the left-hand side of the page. There, you can change your email address, phone number, firm/company, practice area and more.
If you would like to change the name on your account, please call Customer Service at (800) 348-0466 or email a CLE Counselor at cle-counselor@alm.com
Note: Changing your email address will change your username for all Law.com Web sites that you are a subscriber.
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How do I change my billing information?
To change your billing information, make sure you are logged in and select My Account. From within the My Account section, select Billing Information on the navigation on the left-hand side of the page. There you can change the credit card information we have on file.
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If I store my credit card information, is the data safe?
Law.com CLE Center uses industry standard 128-bit encryption. Your credit card data is encrypted and our own staff is unable to view this information. At no time will the CLE Center staff ask you for your credit card information.
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How do I change my password?
To change your password, log in and select the My Account link. From within My Account, select the Change Password link from the left-hand navigation. Enter in your old password and the new password you wish to use twice. NOTE: Changing your password, will change your password for all your Law.com subscriptions.
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Viewing a Program within the CLE Classroom
How do I begin the program?
From within My Account, select your Active or Completed Programs. Click on the View Program link. The multimedia will load within the CLE Classroom. Once it has detected your bandwidth and selected the optimal stream based on those findings a BEGIN PROGRAM link will be displayed within the media player’s window. Click this button to begin your program.
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How do I save my place during the program’s playback?
At anytime during playback, you can select the link Save Your Place and Exit Classroom in the upper right-hand corner of the classroom. This will save your place and the next time you come back to the program, it will start 5 seconds prior to where you saved. Additionally, closing your browser window will save your place.
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How do I view course material? Can I print course materials? Do all programs have slides or library documents?
Course material comes in many different formats, but typical library items are links to articles within the Law.com network or other sources. Other library materials include PDF documents (requires Adobe Reader plug-in) and Microsoft PowerPoint presentations.
Not all programs at Law.com CLE Center incorporate the slide synchronization technology. Library documents are supplementary materials frequently provided to Law.com CLE Center by the panelists in the program or the content provider. In some instances, we have not received additional materials or permission to reproduce these documents, in which case you will not be able to print the course material.
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What is Ask An Expert? How do I use it?
Ask An Expert allows you the user to ask a question in relation to course material that will be answered by a panelist or one of our in-house experts. This is not a customer service form. All customer service inquiries should be directed to cle-counselor@alm.com or 800-348-0466.
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Why can’t I fast forward or rewind during playback?
State Bar rules require that you watch the entire program. To assure this we do not allow fast forwarding or rewinding during your first time participating in a course. Once you complete a course, you will be able to navigate to any point in the program using the rewind and fast-forward features in the media player. You will also be able to navigate by clicking and dragging the slider (red arrow) to the portion of the program you wish to review.
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What is a verification code? Where do I find it?
Arizona, Indiana, Louisiana, New Jersey, New York, South Carolina and Pennsylvania require online CLE providers to embed a verification code in every program. This insures that you have watched or listened to the program for which you are claiming CLE credit. All programs at Law.com CLE Center for the specific states that have an attendance verification requirement have a code that will appear for a fixed duration of time during the course of the program. The verification code appears within the media player window. Write down this code, and at the conclusion of the program you will be required to enter the code in order to receive your CLE certificate. This code is case sensitive; therefore if the code appears in capital or lower case, make sure it is entered in capital or lower case.
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I have all the required plug-ins but I am having trouble viewing the program in the classroom, what should I do?
First, go to http://clecenter.com/customerservice/connection_test.aspx - this will tell you if you can connect to our server. If the RTMPT connection is a success, you should have no problem viewing our streams. Some customers from larger organizations have expressed the inability to connect to our servers. We use standard HTTP tunneling over port 80 to stream multimedia.
Second, if you receive a success but still cannot stream our multimedia programs, go to: http://www.macromedia.com/support/flashcom/ts/documents/port_test.htm - this is Macromedia’s port connectivity test. This will tell us that you can in fact connect to a Flash Communications Server over the specified ports. This page has lots of helpful information regarding how we connect to a customer’s computer.
Lastly, if this all fails, have your system administrator add the URL for our streaming server to the firewall rule. Our streaming server is located at streams.clecenter.com. Ask them to make sure that standard HTTP tunneling is turned on and not proxied HTTP tunneling.
Please contact your system administrator should you require more help on this issue.
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Financial Aid
What is your financial aid policy?
CLE Center offers financial aid to attorneys who wish to participate in our courses, but who are unable to participate due to cost considerations.
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Recently Displaced?
Law.com CLE Center is offering tuition assistance for attorneys who are currently displaced. Please call a CLE Counselor at 800.348.0466 for more information including pricing.
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Discount for Government Employees
CLE Center offers a 50% discount for all government employees. Proof of active government employment is needed in order to receive this promotion. Contact a CLE Counselor for the promotion code at 800.348.0466.
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Scholarships
Scholarships may be granted to individuals with a household income of less than $35,000. Law.com CLE Center reserves the right to grant or deny scholarships regardless of household income and subject to the criteria set forth in the application.
Please download this form and submit it via email to cle-counselor@alm.com or fax: (646) 822-5310. Please be sure to follow-up your fax with an email.
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Ordering Information
What is your return policy?
Law.com CLE Center will offer a refund if requested within 30 days of purchase only on programs or bundles that have not been viewed in the classroom. All refund requests must be submitted in writing within 30 days of purchase for consideration. All returned courses will be charged a 10% cancellation fee of the total product price. After 30 days, your purchase is non-refundable.
Expired unused subscriptions will not be renewed One calendar year after the original purchase date. Law.com CLE Center does not participate in price matching. Law.com CLE Center will not honor refunds due to promotional offer pricing differences. Promotions are only valid on new orders of CLECenter.com products.
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I’m interested in taking the State Bundle for my state, but some of the classes don’t interest me. Can I make substitutions?
No, the State Bundles have been pre-configured to meet the maximum allowable number of credit hours that an attorney can earn online, including any specialty credit hours, for one low price. If you would like to create your own bundle of programs, a CLE Counselor™ can assist you with a Custom Bundle. You may also add individual programs to your shopping cart.
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Will I be receiving a video or audio tape of the CLE program I am purchasing?
No, these programs are viewed entirely online at any computer with Internet access, 24 hours a day, 7 days a week.
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How do I view my receipt for programs I have purchased?
You can view your receipt for any program you have purchased by selecting the View Receipt link within your Active or Completed Programs list in My Account.
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My courses expired before I could use them, what are my options?
Access to Law.com CLE Center courses are only valid from one (1) calendar year from the date of purchase. We do offer an extension option, given that your purchase meets the criteria.
Expired Program Extension Rules and Fees:
- $65 one-time extension fee. This grants you access to your programs for an additional 30 Days and only includes access programs that are still accredited for your MCLE state.
- If courses are expired for your MCLE state, there will be a $10 PER COURSE replacement fee, in addition to the $65 extension fee.
- Replacement courses will be chosen by Law.com CLE Center staff and will only be swapped for the exact amount of credits as the expired course.
- Extensions are only available on Bundles or Individual Course purchases.
- Extensions are not available for the Premium Subscription.
- Extensions must be requested within 30 Days of the program or bundle expiration date.
- Any requests for extensions beyond 30 Days will not be honored.
- One extension per person per year.
- Extensions are not applicable for block account customers.
- These rules and fees are subject to change at any time without notice.
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Is my data secure?
Law.com CLE Center uses industry-standard SSL (Secure Socket Layer) encryption to protect the confidentiality of your personal and credit card information. Our privacy policy ensures that your information is secure and private.
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What is a custom bundle?
A custom bundle is a cost-effective way for you to create your own set of CLE programs less expensively than purchasing each program individually. Custom bundles are priced at $35 per credit and require a minimum purchase of 6 credits.
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What is a premium subscription?
A premium subscription gives you unlimited access to all courses in the Law.com CLE Center library. The subscription expires one year from the date of purchase, no extensions will be given on this subscription.
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What is a State Bundle?
A State Bundle allows you to complete all of your required MCLE credit hours in one package. This bundle is selected to satisfy the CLE requirements of your state. You have one full year from the date of purchase to complete all programs in your bundle. Once the programs expire the following rules will apply to all bundled content:
- $65 one-time extension fee. This grants you access to your programs for an additional 30 Days and only includes access programs that are still accredited for your MCLE state.
- If courses are expired for your MCLE state, there will be a $10 PER COURSE replacement fee, in addition to the $65 extension fee.
- Replacement courses will be chosen by Law.com CLE Center staff and will only be swapped for the exact amount of credits as the expired course.
- Extensions are only available on Bundles or Individual Course purchases.
- Extensions are not available for the Premium Subscription.
- Extensions must be requested within 30 Days of the program or bundle expiration date.
- Any requests for extensions beyond 30 Days will not be honored.
- One extension per person per year.
- Extensions are not applicable for block account customers.
- These rules and fees are subject to change at any time without notice.
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Promotional Offer Rules:
- Promotional offers end on the expiration date and time stated in the promotion and will not be extended after that date. If there is no date stated in a promotion, then the promotional offer will expire exactly one week after the date that it was originally sent.
- Once a promotional offer is accepted with a purchase, it cannot be exchanged for another promotional offer at any time.
- If an order is placed and a promotion code is not entered at the time of purchase, the purchaser has seven business days to contact CLE Center's customer service department to redeem the promotion. After that period has lapsed, promotion codes will no longer be accepted.
- There is a limit of one promotion per order.
- These rules are subject to change at any time without prior notice
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Certificate Information
How do I obtain a certificate after completing a program?
Once you have completed the entire program, a View Certificate link will appear above the overall progress meter and within the main body of the classroom. Click on the link and your certificate will be generated. You may additionally view your certificate once it has been generated in your Completed Programs.
A verification code will be necessary in the following states to receive a certificate: Arizona, Louisiana, Indiana, New York and Pennsylvania. The verification code will appear several times throughout the program and is case sensitive.
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How do I obtain a certificate for multiple states for the same program?
If you are an attorney and require compliance in multiple states you may earn credit for multiple states with one program, provided that program is approved in the states you wish to earn credit. To generate multiple certificates for a program, follow these steps. When selecting View Program for the first time, you will be prompted to select the states you wish to earn credit for. Select multiple states by pressing the control key on your keyboard and using the mouse to highlight the states that are applicable and continue. When you complete the program, multiple certificate links will be available in the main body of the classroom. Click on each link to generate your certificate. You may also view your certificate at a later time by returning to your Completed Programs list and selecting the View Certificate link. This will display the multiple certificates earned for the programs you have completed.
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How do my CLE hours get reported to my state bar?
Procedures for reporting CLE attendance vary by state and can be found on the Web site of individual state bar associations or state MCLE Boards. CLECenter.com will be reporting credits in the following states only: Indiana, Louisiana, New Hampshire, North Carolina, Pennsylvania, Rhode Island, South Carolina, Texas and Utah. Please note in Texas, we report on a weekly basis and are not required to meet attorneys’ deadlines. Attorneys in all other states are required to self report.
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How do I print my certificate?
To print your certificate, select the Print icon in the upper right hand corner of your certificate.
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Credit Information
What is the difference between participatory and self-study credit?
In general, participatory credit may be earned through a program that logs user attendance. A program that is unable to verify user attendance may only offer self-study credit.
Attorneys are only allowed to take a certain amount of self-study credits to meet their MCLE compliance. For your convenience, Law.com CLE Center programs that offer only self-study credit will be labeled as self-study.
Participatory and self-study credit rules vary among states so please check with your state bar for more details.
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How do I find the MCLE requirements for my state?
Requirements and their reporting periods vary by state and can change regularly. Your state board is the official keeper of this information. CLE Center does provide state-by-state information which you can access by selecting the CLE State Requirements link in the horizontal navigation located on every page.
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Law.com CLE Center Contact Information