The following frequently asked questions concern specific technical requirements in order for you to have the optimal viewing and listening experience in the CLE Center classroom. General questions about setting up an account, selecting and purchasing CLE programs, viewing and printing CLE certificates, and more can be found in the site FAQs.
If you have a question not covered here, contact us at cle-counselor@alm.com or 800-348-0466. CLE Counselors are available Monday - Friday from 9:00 AM - 5:00 PM EST.
System Requirements
Viewing a Program within the CLE Classroom
Contacting Law.com CLE Center
System Requirements
What Web browsers are supported?
Law.com CLE Center supports the following browsers:
- Microsoft Internet Explorer 5.x or later.
- Netscape 6.x or later.
- AOL 8 or later.
- Apple Safari 1.x or later.
- Mozilla Firefox 1.x.
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What operating systems are supported?
Law.com CLE Center supports PC's that run on Microsoft Windows 2000, XP, or Vista. CLE Center also supports Apple computers running OS X or greater.
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What connection speed is required to view the program?
To view the audio & video portions of the program, we recommend that you are connected to the internet through a high speed broadband connection like DSL, Cable, T1, etc.
While it is not recommended, CLE Center does technically support a 56K Dial-up connection. You may however, experience such issues as long download times, intermittent pauses of streaming multi-media, failed connections to the server, etc. If you would like to get more information, please contact a CLE counselor
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What software is required to view the programs and supplemental materials?
Adobe® Reader® & Macromedia Flash Version 7 are required to stream audio, video and download library documents within the classroom.
Adobe® Reader® is free software that lets you view and print Adobe Portable Document Format (PDF) files on a variety of devices and operating systems. Click the image below to download the Adobe Reader.
Macromedia Flash version 7 provides consumers with a seamless Flash viewing experience. Macromedia distributes Macromedia Flash Player through many key partners, including Microsoft, Netscape, and AOL. Macromedia Flash Player is pre-installed in several Web browsers and on many computers. It is included in Windows XP (including all new Windows XP computers) and Apple Macintosh operating systems; Netscape Navigator, and America Online. Click the image below to download Macromedia Flash.
Please note that old operating systems such as Windows 98 may require you to reboot your computer after installing the plug-in.
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I am having trouble downloading the required "plug-ins" what should I do?
Contact your system administrator. Some companies limit employee's access to download plug-ins from the Internet.
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Viewing a Program within the CLE Classroom
I have all the required plug-ins but I am having trouble viewing the program in the classroom, what should I do?
First, go to http://clecenter.com/customerservice/connection_test.aspx - this will tell you if you can connect to our server. If the RTMPT connection is a success, you should have no problem viewing our streams. Some customers from larger organizations have expressed the inability to connect to our servers. We use standard HTTP tunneling over port 80 to stream multimedia.
Second, if you receive a success but still cannot stream our multimedia programs, go to: http://www.macromedia.com/support/flashcom/ts/documents/port_test.htm - this is Macromedia’s port connectivity test. This will tell us that you can in fact connect to a Flash Communications Server over the specified ports. This page has lots of helpful information regarding how we connect to a customer’s computer.
Lastly, if this all fails, have your system administrator add the URL for our streaming server streams.clecenter.com (IP address - 204.14.32.160) to the firewall rule for port 1935, 80, 443. Ask them to make sure that standard HTTP tunneling is turned on and not proxied HTTP tunneling.
Please contact your system administrator should you require more help on this issue.
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The media stream is inconsistent, sometimes smooth sometimes choppy. Why might this be happening?
Streaming multimedia from the Internet is resource intensive on your computer's memory. If you have multiple programs open, such as Microsoft Office applications, this can degrade the performance of the multimedia stream. If you experience poor performance, try closing some applications. A typical video stream will take up 25 - 40 MBs of your computer's RAM.
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Law.com CLE Center Contact Information