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If you have a question not covered here, contact us at cle-counselor@corp.law.com or 800-348-0466.
Creating an Account
System Requirements
Managing Your Account
Viewing a Program within the CLE Classroom
Ordering Information
Certificate Information
Credit Information
Contacting Law.com CLE Center
System Requirements
What Web browsers are supported?
Law.com CLE Center supports the following browsers:
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What operating systems are supported?
Law.com CLE Center supports PC's with Microsoft Windows 98, 2000 & XP and Macintosh OS X.
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What connection speed is required to view the program?
You must be connected by at least a 56k dial-up connection or faster to view the audio & video portions of the program. All other connection speeds are supported to view the library materials.
Update January 2007: A high speed connection is strongly recommended when viewing programs. Users attempting to connect to our multimedia streams via a dial-up Internet connection will experience severe delays and may have difficulty completing the programs. We are currently looking into the problem and we apologize for this inconvenience. If you would like to be notified when this issue has been fully resolved, please email customer service at cle-counselor@corp.law.com.
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What software is required to view the programs and supplemental materials?
Adobe® Reader® & Macromedia Flash Version 7 are required to stream audio, video and download library documents within the classroom.
Adobe® Reader® is free software that lets you view and print Adobe Portable Document Format (PDF) files on a variety of devices and operating systems. Click the image below to download the Adobe Reader. Macromedia Flash version 7 provides consumers with a seamless Flash viewing experience. Macromedia distributes Macromedia Flash Player through many key partners, including Microsoft, Netscape, and AOL. Macromedia Flash Player is pre-installed in several Web browsers and on many computers. Click the image below to download Macromedia Flash.
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I am having trouble downloading the required "plug-ins" what should I do?
Contact your system administrator. Some companies limit employee's access to download plug-ins from the Internet.
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Managing Your Account
What do I do if I have forgotten my password?
From clecenter.com, click on the forgot your password link located underneath the log in fields. Enter in your email address and your password will be emailed to you.
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How do I access programs I have purchased?
From clecenter.com, log in with your username (email address) and password. Once you are logged in you will be brought to your My Account page. Select Active Programs from the list of choices. From the Active Programs page, locate the purchased program and select View Program to begin the program within the Law.com CLE Center Classroom. You may view the program for up to one year from the date of purchase.
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How do I access programs I have completed?
Make sure you are logged in. Select the My Account link from the horizontal navigation. Within My Account, select Completed Programs. Within Completed Programs you will see a list of programs you have successfully completed. You may view the program for up to one year from the date of purchase.
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How do I change my personal information?
To change your personal information, make sure you are logged in and select My Account. From within the My Account section, select Personal Information on the navigation on the left-hand side of the page. There, you can change your email address, name, phone number, firm/company, practice area and more. Note: Changing your email address will change your username for all Law.com Web sites that you are a subscriber.
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How do I change my billing information?
To change your billing information, make sure you are logged in and select My Account. From within the My Account section, select Billing Information on the navigation on the left-hand side of the page. There you can change the credit card information we have on file.
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If I store my credit card information, is the data safe?
Law.com CLE Center uses industry standard 128-bit encryption. Your credit card data is encrypted and our own staff is unable to view this information. At no time will the CLE Center staff ask you for your credit card information.
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How do I change my password?
To change your password, log in and select the My Account link. From within My Account, select the Change Password link from the left-hand navigation. Enter in your old password and the new password you wish to use twice. NOTE: Changing your password, will change your password for all your Law.com subscriptions.
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Viewing a Program within the CLE Classroom
How do I begin the program?
From within My Account, select your Active or Completed Programs. Click on the View Program link. The multimedia will load within the CLE Classroom. Once it has detected your bandwidth and selected the optimal stream based on those findings a BEGIN PROGRAM link will be displayed within the media player’s window. Click this button to begin your program.
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How do I save my place during the program’s playback?
At anytime during playback, you can select the link Save Your Place and Exit Classroom in the upper right-hand corner of the classroom. This will save your place and the next time you come back to the program, it will start 5 seconds prior to where you saved. Additionally, closing your browser window will save your place.
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How do I view course material? Do all programs have slides or library documents?
Course material comes in many different formats, but typical library items are links to articles within the Law.com network or other sources. Other library materials include PDF documents (requires Adobe Reader plug-in) and Microsoft PowerPoint presentations.
Not all programs at Law.com CLE Center incorporate the slide synchronization technology. Library documents are supplementary materials frequently provided to Law.com CLE Center by the panelists in the program or the content provider. In some instances, we have not received additional materials or permission to reproduce these documents.
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What is Ask An Expert? How do I use it?
Ask An Expert allows you the user to ask a question in relation to course material that will be answered by a panelist or one of our in-house experts. This is not a customer service form. All customer service inquiries should be emailed to cle-counselor@corp.law.com.
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Why can’t I fast forward during playback?
State Bar rules require that you watch the entire program and therefore to assure this we do not allow fast forwarding. You will not be able to fast-forward during the first viewing of the program. After the course is completed, it will be possible to rewind and fast-forward quickly and easily to any point in the course.
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How do I go back, rewind a program?
To rewind a program, either use the rewind icon, next to the pause button, or click and drag the slider (red arrow).
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What is a verification code? Where do I find it?
Some state bar associations require online CLE providers to embed a verification code in every program. This insures them that you have watched or listened to the program for which you are claiming CLE credit. All programs at Law.com CLE Center for the specific states that have an attendance verification requirement have a code that will appear for a fixed duration of time during the course of the program. The verification code appears within the media player window. Write down this code and at the conclusion of the program you will be required to enter the code in order to be able to receive your CLE certificate.
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I have all the required plug-ins but I am having trouble viewing the program in the classroom, what should I do?
First, go to http://clecenter.com/customerservice/connection_test.aspx - this will tell you if you can connect to our server. If the RTMPT connection is a success, you should have no problem viewing our streams. Some customers from larger organizations have expressed the inability to connect to our servers. We use standard HTTP tunneling over port 80 to stream multimedia.
Second, if you receive a success but still cannot stream our multimedia programs, go to: http://www.macromedia.com/support/flashcom/ts/documents/port_test.htm - this is Macromedia’s port connectivity test. This will tell us that you can in fact connect to a Flash Communications Server over the specified ports. This page has lots of helpful information regarding how we connect to a customer’s computer.
Lastly, if this all fails, have your system administrator add the URL for our streaming server to the firewall rule. Our streaming server is located at streams.clecenter.com. Ask them to make sure that standard HTTP tunneling is turned on and not proxied HTTP tunneling.
Please contact your system administrator should you require more help on this issue.
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Ordering Information
What is your return policy?
Law.com CLE Center will offer a full refund on all purchased programs that have not been viewed in the Classroom by the user. All refund requests must be submitted in writing within 30 days of purchase.
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What is your financial aid policy?
CLE Center offers financial aid to attorneys who wish to participate in our courses, but who are unable to participate due to cost considerations.
Scholarships may be granted to individuals with a household income of less than $35,000. A 50% discount will be granted to attorneys working for government agencies and public interest groups and to full-time students. Regardless of your eligibility for a 50% discount, you may still apply for a financial scholarship. Law.com CLE Center reserves the right to grant or deny scholarships regardless of household income and subject to the criteria set forth in the application.
Please download this form and submit it via email to cle-counselor@alm.com or fax: (415) 558-9380. Please be sure to follow-up your fax with an email.
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I’m interested in taking the State Bundle for my state, but some of the classes don’t interest me. Can I make substitutions?
No, the State Bundles have been pre-configured to meet the maximum allowable number of credit hours that an attorney can earn online, including any specialty credit hours, for one low price. If you would like to create your own bundle of programs, a CLE Counselor™ can assist you with a Custom Bundle. You may also add individual programs to your shopping cart.
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Will I be receiving a video or audio tape of the CLE program I am purchasing?
No, these programs are viewed entirely online at any computer with Internet access, 24 hours a day, 7 days a week.
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How do I view my receipt for programs I have purchased?
You can view your receipt for any program you have purchased by selecting the View Receipt link within your Active or Completed Programs list in My Account.
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Is my data secure?
Law.com CLE Center uses industry-standard SSL (Secure Socket Layer) encryption to protect the confidentiality of your personal and credit card information. Our privacy policy ensures that your information is secure and private.
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What is a custom bundle?
A custom bundle is a cost-effective way for you to create your own set of CLE programs less expensively than purchasing each program individually. Custom bundles are priced at $45 per credit and require a minimum purchase of 10 credits.
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Certificate Information
How do I obtain a certificate after completing a program?
Once you have completed the entire program, a View Certificate link will appear above the overall progress meter and within the main body of the classroom. Click on the link and your certificate will be generated. You may additionally view your certificate once it has been generated in your Complete Programs.
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How do I obtain a certificate for multiple states for the same program?
If you are an attorney and require compliance in multiple states you may earn credit for multiple states with one program, provided that program is approved in the states you wish to earn credit. To generate multiple certificates for a program, follow these steps. When selecting View Program for the first time, you will be prompted to select the states you wish to earn credit for. Select multiple states by pressing the control key on your keyboard and using the mouse to highlight the states that are applicable and continue. When you complete the program, multiple certificate links will be available in the main body of the classroom. Click on each link to generate your certificate. You may also view your certificate at a later time by returning to your Completed Programs list and selecting the View Certificate link. This will display the multiple certificates earned for the programs you have completed.
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How do my CLE hours get reported to my state bar?
Procedures for reporting CLE attendance vary by state, and can usually be found on the Web site of individual state bar associations. Generally speaking, attorneys should expect to report their own hours, unless specifically informed otherwise.
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How do I print my certificate?
To print your certificate, select the Print icon in the upper right hand corner of your certificate.
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Credit Information
What is the difference between participatory and self-study credit?
In general, participatory credit may be earned through a program that logs user attendance. A program that is unable to verify user attendance may only offer self-study credit.
Attorneys are only allowed to take a certain amount of self-study credits to meet their MCLE compliance. For your convenience, Law.com CLE Center programs that offer only self-study credit will be labeled as self-study.
Participatory and self-study credit rules vary among states so please check with your state bar for more details.
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How do I find the MCLE requirements for my state?
Requirements and their reporting periods vary by state and can change regularly. Your state board is the official keeper of this information. CLE Center does provide state-by-state information which you can access by selecting the CLE State Requirements link in the horizontal navigation located on every page.
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Law.com CLE Center Contact Information
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